After flying with Ryanair recently on a trip to Amsterdam for the first time, I can comfortably say it was the worst flight experience of my life. So when a press release arrived this morning detailing the airline’s recent cancellations and lack of compensation payouts, I felt compelled to add my thoughts.
The Irish airline, famous for its low cost flights and even lower level quality, has announced the cancelation of up to 2,100 flights over the next six weeks, a decision taken after they messed up the planning of pilots’ holidays, and one that will affect around 400,000 passengers.
Ryanair has ignored questions from affected passengers and merely encouraged them to check e-mails for news on upcoming flights.
SKYCOP, an online site designed to help promote and increase awareness surrounding passenger rights with respect to air travel and compensation procedures, has investigated Ryanair’s response to this issue.
“Ryanair, for a low fare, seems to sell not only budget flights but also poor quality service” said Marius Stonkus, the CEO of SKYCOP.
“Based on customer watchdog Witch? analysis, Ryanair ignores more than half of all customer complaints. Which? revealed that in 2016 Ryanair’s decision to refuse compensation was wrong in 77% of cases.”
If your flight has been cancelled, Ryanair ‘offers’ options. Afflicted travellers can choose between a full refund or an alternative flight ticket. However, there is no information about the moral compensation. Under EU law, every traveller is entitled to up to €600 compensation for a cancelled, delayed or overbooked flight. Every passenger who wasn’t notified of their flight cancellation through Ryanair at least two weeks prior to departure, is entitled to compensation.
So my advice to you if you’re unfortunate enough to have been affected by this monumental ……., would be to fight the airline for the compensation you deserve and then avoid Ryanair at all costs in the future. Don’t be brought down by this excuse for an airline service again.
We’re still warning you off Ryanair for life. But if you’re one of those that suffered as a result of their recent pilot scheduling failure, you might be interested to hear Avia Solutions Group are proposing a solution that airlines might be wise to take note of.
Avia Solutions Group, who manage one of the largest pilot centres in Eastern Europe, has entered several preliminary confidential contracts with large airlines to get them to train a number of ‘substitute pilots’.
Those airlines prepared to get involved, would cover the cost of training new pilots for several years and give them the chance to gain primary flying experience and to accumulate flight hours in smaller airlines. In the event of a pilot strike, the airline which has initially covered this training cost, can then call upon that pilot to fill in.